Offering you help. Giving you control.

Welcome to the Digital Debt Resolution Agency.

We know that no one chooses to be in debt, and that your financial situation is likely the result of factors beyond your control. We’re here to help you regain that control by giving you the tools you need to resolve your debt.

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Manage your own account 24/7.

Discussing private matters with a random person over the phone can be daunting, so we’ve built a better way. Our Customer Portal lets you manage your own account 24/7, whenever - and wherever - it’s convenient for you. And if you need to speak with us, you can - we have a range of digital channels you can reach us on.

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We're here to help.

Please don’t bury your head in the sand. Instead, engage with us so that, together, we can resolve your situation.

We're here to help. All you need to do is let us.

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Key Benefits

Control and convenience 24/7

Our Customer Portal gives you 24/7 access, so you can manage your account whenever - and wherever - it suits you.

Digital-only contact

No more speaking to strangers over the phone about your personal situation. Instead, you’ll use less intrusive and more approachable channels such as email, webchat, SMS and WhatsApp.

Here to help

Debt can be daunting - but we’re in your corner. No scare tactics or unreasonable demands. Just simple, actionable help. All we ask is that you engage with us so we can help you get back on track.

No pressure

We won’t ever pressure you for payments. Instead, we focus on giving you the best possible outcome, whatever your situation.

Something not right?

If you have a dispute or don’t recognise a debt, don’t worry. Let us know and we’ll resolve it.

Payment plans

Don’t worry if you can’t afford to pay in full. You can set up an affordable, manageable payment plan based on your income and outgoings.

FAQ's

We're a digital-only debt recovery agency that's erasing the stigma associated with debt by putting you, the customer, first
Get in touch by replying on any of the channels we’ve contacted you on. Or you can log in and speak to us via webchat.
Please look at the last email or SMS you have received from us!
We’ve reached out because our client has passed your account to us. By working together, we know we can successfully resolve your situation.
Open banking is a practice that allows banks and third-party financial service providers secure access to your banking and other financial data. This means, if and when you authorise us to do so via your banking App, we can take payment directly from your account or calculate an affordable payment plan based on your income and expenditure information.
Simply sign into the Customer Portal and choose from the account options.
You can raise a query by either replying on the channel we contacted you on or by logging into the Customer Portal and going to the ‘Need some help?’ section.
If you think we’ve contacted you in error, please get in touch by replying on any of the channels we’ve contacted you on.
It depends if the client has reported anything to the credit reference agencies. If they have, then missed payments (or ‘defaults’) will have a negative impact on your score.
It depends if the client has reported the missed payments (or ‘defaults’) to the credit referencing agencies. If they have, the sooner you can get this marked as satisfied/settled, the better.
We have a specially trained team to help you in any way we can. Please log into the Customer Portal. Alternatively, you can get free, independent debt advice here.
Get in touch by replying on any of the channels we’ve contacted you on.
We’re sorry to hear that. You can raise a complaint by either replying on the channel we contacted you on or by logging into the Customer Portal and going to the ‘Need some help?’ section.
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